Creating customer service magic (even in mundane industries)
Having an effective CRM in place is the smartest, most efficient and cost-effective way to offer an excellent customer service, says Bruce von Maltitz, CEO of 1Stream.
Intellinexus architects agility into SA retail company
Intellinexus implemented Azure Synapse to ingest the data, with Azure Data Factory for the data science teams, allowing them to build models with Azure Machine Learning.
Symantec Enterprise Cloud from CA Southern Africa provides data, threat protection
Symantec Enterprise Cloud uncovers and informs customers of about 100 000 new targeted attacks every single month says CA Southern Africa.
SIMcontrol: Manage all your company SIM cards on one platform
SIMcontrol allows for real-time monitoring, provisioning, consumption management and reporting.
Commvault Connections highlights evolution of data protection
The event brings together experts and customers to explore the theme: “Data protection redefined”.
Cisco, Nutanix forge global strategic partnership
The partnership will see the companies simplify hybrid multicloud deployments and fuel business transformation.
New partnership advocates data fabric to empower Africa’s telcos
LigaData and FICO will deliver hybrid cloud and SaaS decision-as-a-service solutions to Africa’s telecoms operators.
BCX readies Alibaba African cloud data centre
The company will launch Alibaba’s first local public cloud data centre in October, with plans to expand across the continent.
Breaking barriers with 'The Powerhouse' Kubeshni Govender
Govender embarked on her journey to the position of head of marketing at The CRM Team through a series of pivotal moments that shaped her career.
Turning left: Success rests in connection, not perfection
Conscious leadership is about creating a corporate culture that makes people want to be there and feel as if their roles have a purpose, says Greg Hatfield, VP: Infrastructure Solutions at Dimension Data.
Why enhanced ERP is ticket to agility in digital world
The ability to enhance ERP is a fundamental digital transformation building block, says Gautam Nimmagadda, CEO of Navayuga Infotech and Quixy.
AI transforms CX and service delivery
Chatbots are completely changing the landscape of contact centres, says 1Stream CEO Jed Hewson.