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AI in EX
Reimagine service delivery and build a
high-performing workforce with Generative AI


13 September 2023 | Online

A complimentary ITWeb Webinar brought to you in partnership with Freshworks

Register for this webinar

Date: 13 September 2023

Time: 11:00 (GMT+2)

Duration: 1 hour

Harness Generative AI to revolutionise the workplace experience!

According to a recent survey by KPMG, almost two-thirds of U.S. executives surveyed believe Generative AI will have a high or extremely high impact on their organisation in the next three to five years, far above every other emerging technology.

In that order, Generative AI is now the next giant leap in service management that will future-proof your organisation's employee experience strategies in the years to come. This is a bandwagon you wouldn't want to miss out on.

Join Freshworks for this topical event, where our experts will explore how Generative AI can help you re-imagine workplace experience to build a high-performing workforce with effective self-service, standardised service delivery and optimised service operations

Why should you attend?

Discover how Generative AI will change the workplace and impact employee experience

Find out about the myths, misconceptions and potential pitfalls of AI in EX

Learn how to unlock a high-performing workforce with Freddy-AI



Welcome from the MC

James Francis, Writer and ITWeb Brainstorm Contributor


AI in EX

Neharika Sundar, lead - product marketing, Freshworks

Shuja Shabir Naik, staff product manager, Freshworks

Anusha Kovvuri, senior product manager, Freshworks

This session will cover the following -
  • Debunking the AI myths
  • Introduction to Freddy-AI
  • Why AI in EX? Key challenges
  • Unlocking high performance with Freddy-AI


James Francis, Writer and ITWeb Brainstorm Contributor


MC Wrap-up

James Francis, Writer and ITWeb Brainstorm Contributor


Who should attend?

If you are a forward-thinking IT or business leader, this event is for you! Including:

CIOs, CTOs and CDOs, IT directors, IT infrastructure managers, IT service desk managers, Heads of technical support, IT service delivery heads

Event Sponsor

About Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We believe your business deserves better software – software that’s ready to go, easy to set up and use, and requires minimal customisation – backed by our world-class support. Today, over 40 000 customers trust our software to run their business.

Visit: www.freshworks.com